Privacy Policy

Who We Are

Zenplat, Inc. (“Zenplat,” “we,” “us,” or “our”) provides the ALOALO – Your Best AI Friend mobile application and related services (collectively, the “Services”).

Contact Information

Email: [email protected]

(Singapore) Data Protection Officer: [email protected]

(New Zealand) Privacy Officer: [email protected]

Information We Collect (by Category)

• Contact Information (e.g., email address, username, ALOALO nickname)
• Identifiers (e.g., app/user ID, device identifiers, push token)
• Usage Data (e.g., session start/end, screens viewed, feature usage, conversation count and duration)
• Diagnostics (e.g., crash logs, error codes, device/OS information)
• Sensitive Information for Voice/Chat (e.g., conversation transcripts; raw audio is not retained)
• Financial Information (e.g., subscription status and receipts processed via the app store)

We do not collect precise geolocation and we do not scan your entire photo library. When you choose a photo (e.g., for an avatar), we access only the photo you select.

How We Use Information

We process personal information to: